Booking & Cancellation Policy
Booking your appointment
Appointments are arranged personally and confirmed in writing. When booking a mobile treatment, please provide your treatment address and a contact number so we can confirm the arrangements.
Cancellations and rearranging appointments
If you need to cancel or rearrange, I ask for at least 24 hours’ notice wherever possible to offer the appointment to another client.
If you are running late or plans change, contact me as soon as possible.
Missed appointments
Missed appointments without notice can have a significant impact on a small business and prevent another client from using the appointment slot. If appointments are repeatedly missed or cancelled at short notice, I reserve the right to decline future bookings or request a deposit for future appointments.
Payments
A £10 deposit is required at the point of booking. The remainder of the cost will be due at the time of the appointment. Payment is by bank transfer, Paypal or cash only
Thank you for your understanding and for supporting my small business. I look forward to welcoming you to Skin and Tonic with Jo. 🌿